Frequently Asked Questions
Have questions about StationStok? Browse answers to common questions about our inventory management software, pricing, implementation, mobile apps, support, and features for EMS agencies, fire departments, and public safety organizations.
General Questions
What is StationStok?
StationStok is an industry-leading inventory software designed to be impressively simple and powerful. Our platform helps EMS agencies, fire departments, and public safety organizations manage supplies, equipment, and medications with greater accountability and efficiency.
Who uses StationStok?
Our system is designed for organizations that need reliable inventory and asset accountability, including:
• EMS agencies
• Fire departments
• Public safety organizations
• Rescue teams
• Training programs
Is StationStok only for EMS agencies?
No. While the platform was built with EMS and fire workflows in mind, many individuals, independent businesses, and public safety organizations also use the system to manage inventory, equipment, and controlled substances.
Where is StationStok based?
StationStok is based in Salt Lake City, Utah and works with agencies across the United States and Canada.
StationStok Inventory Software
What can StationStok track?
StationStok can track:
• Medical supplies
• Equipment and assets
• Vehicle inventory
• Station inventory
• Kits and bags
• Compartments and sub-locations
• Expiration dates and lot numbers
• Controlled substances chain of custody
How is StationStok different from generic inventory software?
Most inventory systems are built for warehouses or retail businesses. StationStok is designed specifically for emergency services and supports workflows such as:
• Vehicle inventories
• Station supply rooms
• Shift inventory checks
• Kit and bag tracking
• Restocking vehicles
• Barcode and QR scanning
Pricing & Purchasing
How does pricing work?
Pricing is predicable but tailored to your agency. This allows agencies to pay only for the locations they manage.
To get a free quote, please schedule a demo or fill out the free custom quote form.
Is StationStok expensive?
StationStok is typically far more affordable than traditional and competing inventory and asset tracking systems, often costing a fraction of competing solutions.
Are there contracts?
No. StationStok does not require long-term contracts.
Can we cancel anytime?
Yes. Agencies may cancel service at any time.
Do you offer refunds?
Refunds may be available depending on the situation. Our goal is to provide a system agencies want to keep using, not one they feel locked into.
Demo & Trials
Can we try the system before purchasing?
Yes. Agencies can schedule a free demo to see how the system works and determine if it is a good fit.
How long does it take to get started?
Most agencies can begin using the system quickly after setup. Training resources and documentation are available to help staff get up to speed.
Do you offer custom quotes?
Yes. Pricing depends on the number of locations and features required. Schedule a demo or fill out our free custom quote form to receive a quote.
How does onboarding work?
You will be assigned a dedicated team member to manage your onboarding process from start to finish. This person will be in charge of guiding you through the setup process and importing all necessary data.
Mobile & Technology
Do you have a mobile app?
StationStok is designed to work seamlessly on phones, tablets, and computers through a mobile-friendly interface built for real-world field use. Large touch targets, simplified workflows, and an intuitive design make it easy to use while wearing gloves, working in challenging environments, or operating on the go. Crews can perform inventories, manage supplies, and update records directly from the field, and a dedicated mobile app is available for organizations that rely heavily on mobile access.
Do we need special hardware to use the system?
No. The StationStok system works on standard devices such as smartphones, tablets, and computers.
Barcode/QR scanners and label printers are optional enhancements. Scanning can be done on mobile devices without external hardware.
Is the system cloud-based?
Yes. EMSLogik systems are cloud-based, allowing authorized users to access the platform from any supported device with an internet connection.
Support & Training
What support is available?
EMSLogik offers multiple support resources including:
• Documentation
• Training guides
• Frequently asked questions
• Email support
• Onboarding assistance
Do you provide training?
Yes. Training resources and tutorials are available to help agencies learn how to use the system.
How quickly can we get help or support?
We strive to respond to support requests as quickly as possible, usually within the same business day. Because EMSLogik is involved with critical inventory and controlled substance tracking, we understand the importance of reliable support and work to resolve issues promptly.
Support is available through email, scheduled calls, and training resources, and most questions can be resolved quickly with help from our team, which is entirely based in the United States.
Still have questions?
What are you waiting for? If you cannot find the answer you need, our team is happy to help.
Schedule a Demo